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Simplesoul.co.uk
Simple Soul

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Any Questions?


My aim is to answer all of your questions within this section. Should you be unable to find the answer that you are looking for then please contact me and I will do my very best to respond as quickly as possible. 


FREQUENTLY ASKED QUESTIONS


Q.   How do I buy jewellery from you?


Visit my Etsy shop: etsy.com/shop/SimpleSoulStudioUK


Q.    How long will a portrait take to complete?


I try to have the portrait completed within a 2 - 4 week period, depending on the waiting list at the time of application. Please contact me to find out the current waiting period.


Q.      How do I order a portrait?


Information is on my About page.


Q.      Are you able to frame my new portrait?


Not at the moment, I am working on finding a local frame supplier.


Q.      Do I need to pay a deposit?


Yes. Due to the amount of time taken to draw each portrait and with your portrait being unique to you a 50% deposit will be required at the time of booking. Deposits are non-refundable after 3 days of placing an order. Once the portrait has been completed and the emailed proof approved, the remaining amount will be paid and the original posted to you.


Q.       I only have poor quality photographs; will I still be able to have a portrait done?


It may well still be possible. Generally speaking the better the original photograph reference, the more accurate the portrait will be. You are very welcome to send me a copy of your photographs and I can advise from there.


Q.       Can i return my order?


For full shop policies visit my Etsy store: etsy.com/shop/SimpleSoulStudioUK

  • Portraits/custom orders cannot be returned/refunded as they are custom and cannot be re-used.
  • Earrings cannot be returned, refunded or exchanged due to hygiene reasons. This does not affect your consumer rights.
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